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You can find frequently asked questions and answers in this category.

How can I ensure I am purchasing the right unit for my project needs?

When considering a purchase from FoxAlien, customers are welcome to discuss their project details with a customer service agent to ensure they select the appropriate machine. Factors such as the type of materials to be cut, working size requirements,

Can I order a replacement part, like a stepper motor or a spindle clamp, for my machine from FoxAlien?

Customers can order replacement parts such as stepper motors or spindle clamps directly from FoxAlien. Please should provide a detailed description of the part they need along with their shipping address. Our agent will offer a purchasing option that

What lubricant should be used on FoxAlien machines, and is WD-40 suitable?

FoxAlien machines can be lubricated with both oil and grease for maintenance purposes, and WD-40 is a general choice that can be used. Customers can obtain guidance and recommendations from the customer service team.

What should I do if my CNC machine is not connecting properly to the computer software?

If you are experiencing issues with your CNC machine's software connection, first ensure the driver is installed correctly. If it's a hardware issue, verify that the red light on the USB port of the controller board lights up when connected. Addition

What are the recommended tool specifications for the default bit that comes with the FoxAlien Masuter Pro?

Tool specifications such as speed, feed rate, step down, plunge, and step over can vary significantly depending on factors including material type, spindle power, router bits, and even ambient temperature. As such, there is no one-size-fits-all setti