Others
You can find frequently asked questions and answers in this category.
Can the 1.5KW VFD spindle be used with different machines?
The 1.5KW VFD spindle is compatible with any CNC machine that can fit a 65mm clamp. If you have machines other than our own that meet this criterion, the spindle can be utilized effectively.
Is V Carve software compatible with Masuter machines?
Yes, V Carve software is compatible with the FoxAlien CNC machines, including the Masuter 3S. When setting up the machine in the software, make sure to configure it correctly for optimal performance. Contact us if you need further assistance in setti
How do I fix the grinding noise coming from the CNC machine's motors?
If your CNC machine's motors produce grinding noises, inspect the following:. If after these checks the issue persists, replacement of the motor with the correct specifications may be required.
What steps should I take if my CNC's offline controller doesn't read the SD card?
If your CNC controller isn't reading the SD card properly after formatting and loading a GCODE file, we recommend trying a different 4GB SD card. This has been helpful in resolving such issues. Double-check all your cabling connections to confirm the
How can I ensure I am purchasing the right unit for my project needs?
When considering a purchase from FoxAlien, customers are welcome to discuss their project details with a customer service agent to ensure they select the appropriate machine. Factors such as the type of materials to be cut, working size requirements,
Can I order a replacement part, like a stepper motor or a spindle clamp, for my machine from FoxAlien?
Customers can order replacement parts such as stepper motors or spindle clamps directly from FoxAlien. Please should provide a detailed description of the part they need along with their shipping address. Our agent will offer a purchasing option that
What lubricant should be used on FoxAlien machines, and is WD-40 suitable?
FoxAlien machines can be lubricated with both oil and grease for maintenance purposes, and WD-40 is a general choice that can be used. Customers can obtain guidance and recommendations from the customer service team.
What should I do if my CNC machine is not connecting properly to the computer software?
If you are experiencing issues with your CNC machine's software connection, first ensure the driver is installed correctly. If it's a hardware issue, verify that the red light on the USB port of the controller board lights up when connected. Addition
How can I use my gift card on your website?
Our gift card can only be used on our website. During the checkout process, you'll find a field to enter the gift card code. Simply input the code there, and the corresponding amount will be deducted from your total. If you encounter any issues, you