Stepper motor can't moveUpdated 10 months ago

If the stepper motor cannot run at all, or get stuck, and there is no ALARM in the software, please follow below steps to test:

!!! Please replace [Good motor] and [Bad motor] with the corresponding axis based on the actual situation.

E.g.: [Good motor] = [X motor]  (the motor can move normally)

[Bad motor] = [Z motor] (the one cannot run)

Step 1: Use the wire of the [Good motor] to connect the [Bad motor], and control via software, jog the machine

Result: 

[Bad motor] can run normally → the [Bad motor] wire or the control board is defective (go to step 2)

[Bad motor] still cannot run → stepper motor is defective

Step 2: Use [Bad motor]'s wire to connect to [Good motor]'s control board port, and control via softaware to jog the stepper motor

Result:

[Bad motor] can run normally → control board is defective

[Bad motor] still cannot run → [Bad motor]'s wire is defective

Feel free to contact our agent for assistance if you have any questions about the testing.